Resume

 Managing team to assist over 120 division members with more than 200 devices through ServiceNow system.

 Collaborating with various university departments.

 Provisioning devices, accounts, workstations, and setting up meetings and events both virtually and in person.

 Relaying technical information to non-technical users through various avenues.

 Providing support and updates for hardware and software in-person and remotely.

 Assisting patrons with various technology related issues.

 Monitoring and maintaining systems and printers’ statuses.

 Creation and maintenance of WordPress website, forms, and connection to donation page.

 Management of social media pages and CiviCRM newsletters.

 Setting up virtual meetings for board members and general membership.

 Updating faculty, staff, and general college resource pages and databases.

 Assistance in migration of school Ektron website to SharePoint.

 Interpreting Excel spreadsheets and maintaining and updating forms.

 Led conversion of Flash campus maps to HTML.

 Migration and update of public facing website.

 Assistance with web hosting.

 Attended the 2023 Microsoft 365 Conference focusing on SharePoint, Teams, and Power Platform.

 CPR/AED certified October 2023.

 Managed livestream of #BeCOMM 2023.

 Four semesters on Dean’s list.

 Four semesters on Dean’s list.